Data Protection Policy
NSSF Sacco Limited (“usâ€, “weâ€, or “ourâ€) is a Sacco regulated by SASRA to offer financial services. We operate the www.nssfsacco.co.ke website, which provides more information of us and our various services/facilities as well as the M-Banking App mobile application (the “Serviceâ€). As an organization, we take our responsibility regarding the management of our stakeholders’ data very seriously. We use your data to provide and improve the Services. By using these Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Data Privacy Policy, terms used in this Data Privacy Policy have the same meanings as in our Terms and Conditions.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Dataâ€). We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications by informing us through our Email provided on the Sacco website. We collect several different types of information for various purposes in order to provide and improve our Service to you including Names, I.D./Passport Number, Date of Birth, Gender, Marital Status, Next of Kin Data, Property Details, Postal Address, Religion, Telephone Number. Some of the purposes for which we collect and process your data includes:
- To provide and maintain our Service.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide member support.
- To gather analysis or valuable information so that we can improve our Service.
- To monitor the usage of our Service.
- To detect, prevent and address technical issues.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
NSSF Sacco Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of NSSF Sacco Limited.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
NSSF Sacco Limited will retain your Personal Data only for as long as is necessary for the purposes set out in the Data Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with NSSF Sacco Limited.
For any complaints, kindly send them to
Our Contacts
NSSF SACCO SOCIETY LTD,
Social Security House,
Block ‘C’ Ground Floor, Bishops Road.
P. O. Box 43338-00100,
Nairobi, Kenya.
Tel: +254 111 018100
+254 20 2832939
Email:info@nssfsacco.co.ke
Website: www.nssfsacco.co.ke
DEPARTMENTAL CONTACTS:
1. Credit Department: (Loans, Deposit Contributions and Refunds): +254111018116
2. FOSA Department: (FOSA Account Opening, EFTs, ATM, Pensions and Salary): +254111018110
3. Finance Department: (Receipts and Standing Orders): +254111018106
4. Membership Enquiries: (New SACCO Membership and Registrations): +254111018119
5. Registry: (Membership Details and Next of Kin): +254111018113
6. ICT Department: (Mobile Banking and Member's Portal): +254111018107
Kindly note the above communication lines are available between 8.00am and 5.00pm Monday to Friday.
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